These Terms and Conditions were created by TrainHorn.org to show our valued customers that we are truly committed to helping you get the best deals anywhere. We have gone to great lengths to make our Terms and Conditions as straightforward as possible by showing how TrainHorn.org ships items and processes returns. Here is also where you can find out how to contact us with any questions you may have regarding an order or an item.
Most orders process within twenty-four to forty-eight hours at which time your item(s) will be shipped. Once item(s) ship(s), transit time is generally 3 to 5 business days. Special order or fabricated custom items may take longer for processing and in certain instances it may take a few weeks to obtain an item from the manufacturer, so please plan ahead.
Upon shipment you will receive an email including pertinent carrier information. To provide the best possible service, TrainHorn.org maintains a relationship with several carriers including: UPS, Airborne Express, and United States Postal Service.
Your credit card will not be charged prior to an item shipping unless it is for a special order or fabricated custom item. If TrainHorn.org is unable to deliver any item in a reasonable amount of time, your card will be credited for any product not en-route. If you have any additional questions regarding your order, please contact us by email or call 612-294-7112, prompt #2 between 9am and 5pm CST.
TrainHorn.org accepts Visa, MasterCard, Discover and American Express credit cards.
We reserve the right to charge up to a 6.5% handling fee in order to accommodate the shifting prices of freight and fluctuations of the US dollar.
TrainHorn.org desires to provide the best value to customers while maintaining low prices. Accordingly, the following policies are in place:
Every retail item sold is covered by the TrainHorn.org 14-Day Guarantee. If a customer is unsatisfied with a purchase, it can be returned within 14 days of receipt. All products returned must be in new condition, in original packaging and are subject to the Return Policy listed below. After the 14-day period, please contact TrainHorn.org customer service to obtain warranty contact information regarding additional manufacturer coverage.
To make a return, please phone (we will not accept faxes or e-mails) with complete details and reason for the return. Upon approval, a return authorization (RA) number will be issued along with a return address. Upon receipt of RA number, simply ship the package back to the address provided in original condition and in original packaging. Please note that all items are not returned to their original shipping address, please verify the return address prior to shipping the product! Returns for replacement or exchange will not be subject to a restocking fee. Returns for refunds are subject to a restocking fee of 25% or $15.00, whichever is greater.
Customers are responsible for original and return shipping costs unless item(s) arrived damaged. Sliding ragtops, air ride components, bodykits, wheels, turbo components and tires are not returnable for refund or exchange, but warranty issues will be honored. For any items not returned, customer will not be subject to original shipping charges if the net amount of order remains over $100.00. Customer will be charged for return shipping costs for any item(s) returned if originally shipped free. Please allow 4- 6 weeks for refund on return items.
All returns / exchanges must be notified to and authorized by the sales representative, by phone only, within 14 days of delivery. No return without an RMA number and authorization by TrainHorn.org will be accepted. No returns will be accepted if the product has been opened from original packaging or has been used. No returns will be accepted after 14 days of receipt, ALL returns will be subject to a service charge of 25% restocking fee. Special order items are not returnable and/or are subject to 35% restocking fee under our discretion. Original shipping costs to the customer and return shipping costs are non-refundable. All special orders and non-stock item returns are not refundable. Parts must be in new, re-salable condition, and in their original packing.
Please note: NO PAINTED, CUSTOMIZED OR OTHERWISE ALTERED PARTS WILL BE ACCEPTED OR CREDITED. No returns on electronic parts.
Shipping Damages For Items Arriving Via Freight Delivery
Items arrived by special delivery or truck freight (including but not limited to body kits, bumpers, wings, hoods, and wheels) are not subject to returns. NO EXCEPTIONS WILL BE MADE. If item is damaged it must be signed for as "Damaged" upon delivery otherwise it is not eligible for exchange.Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write "damaged" on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call TrainHorn.org within 24 hours to file a claim request. Failure to comply with this policy may result in a denial for damage claim. Performance chips are not returnable if used or removed from packaging.
If a shipped order arrives with obvious damage, customer can refuse to accept it and the shipping company will return the merchandise to TrainHorn.org. Upon receipt of the returned damage order, TrainHorn.org will ship a replacement order at no cost to the customer. If the damage is discovered after delivery has been accepted, customer is to call the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods. Body parts ship unpainted in raw form and modifications may be necessary to assure proper fit. Minor scratches, pitting and cracks are common and disappear after cutting, filling, sanding and finish work. Professional installation is recommended.
NOTE: Please be sure to thoroughly inspect all items upon arrival and note ALL damages on the delivery sheet. You must sign for the package as "damaged". If damages are noticed after an item has been accepted, the recipient must contact the freight company to file a damage claim.
Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee/35% on special order. These charges must be paid in full before any future orders will be shipped.
To expedite arrival of products to the customer, TrainHorn.org reserves the right to divide orders into separate shipments based on product availability. In cases where a portion of an order's items are shipped separately, the customer will not be responsible for any additional shipping fee.
To cancel an order, please contact a customer service representative immediately (Monday - Friday 9AM - 5PM CST) at 612-294-7112. Orders cannot be canceled by email or voice mail. If an order is canceled before it has shipped but after the credit card has been charged, a 10% order processing fee will be assessed. Orders canceled prior to credit card charging are not subject to this fee. See Merchandise Return above before returning an item after it has shipped or if it has been purchased at TrainHorn.org local retail location.
If merchandise ordered has not been received, please e-mail, fax or phone with complete details. TrainHorn.org will investigate this and work with you to appropriately resolve the situation.
All sales are final on clearance and liquidation items.
Competition Product Disclaimer:
Prices shown and stock availability are subject to change without notice. In the event a product is listed at an incorrect price due to any type of error, TrainHorn.org reserves the right to refuse or cancel said line item within the order, or the entire order. In such case, the customer will receive a credit for the canceled amount.
Best Price Guarantee
In order to meet the requirements of our price-match offer, the follow steps must be taken: NO EXCEPTIONS**
If we can verify the aforementioned requirements, we will honor a one-time discount of an additional 10% off the competitor's price.
Total Fitment Guarantee
We guarantee that the parts we offer are made specifically for the make and model you've selected. Our products are designed to fit individual vehicles accordingly and we are not responsible for issues occurred during installation or issues with fitment that occur as a result of custom applications and/or setups. NOTE: Professional installation is highly recommended.
We promise that our parts will arrive as described, in new condition and for the vehicle you ordered them for. If you are not satisfied with our product for any reason, you have 14 days to return the item for a refund. You are, however responsible for return shipping costs and a 25% re-stocking fee (of original item price).
The origins of TrainHorn.org dates back to 1991. Since then, we have grown into a premier online store that supplies aftermarket parts for our loyal car enthusiasts. As we continue to provide quality parts at affordable prices, we strive to keep our parts catalog current and our standard of quality high.
Copyright & Trademark
All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of KASA Auto Parts, LLC or its content suppliers and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on KASA Auto Parts, LLC's website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.
All TrainHorn.org trademarks, trade names, service marks and copyrights are proprietary to KASA Auto Parts, LLC. All material on this site is trademarked and can not be used in connection with any product, service, website or printed material in any manner without written permission from KASA Auto Parts, LLC. All other trademarks, product names, company names, logos and copyrights are the property of their respective owners.